1. General Overview

The purpose of this document is to establish a two-way understanding between the Client and Papkrast Group (Pty) Ltd regarding the web design and maintenance available. The document lays out the practices regarding web support which Papkrast Group (Pty) Ltd will follow. These practices are intended to yield a high quality, reliable web experience for eligible customers.

2. Service Description

This Service Level Agreement specifically describes the web support services provided by Papkrast Group (Pty) Ltd.

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